Yes – you can book an appointment even if you are in other parts of the UK or Overseas. Your appointment will done via Skype, Whatsapp or Facetime video call based on your location and connectivity.
We do advise all customers placing made-to-order that you are 100% sure as once the order is received production will begin immediately and therefore the order cannot be cancelled and there is no exchange or refunds without exception.
Once you have placed your online order you will receive notification by email with your order details. You will also receive delivery timescales. We will keep you updated on the progress of your order via email and through your My Account. Your order will arrive at our store first for inspection. Once our quality checks have satisfactorily completed, we will dispatch your order with Insurance and Tracking.
For customers who have booked an appointment at our store, we will request that you bring your bridal garment, or formal/pret wear so we can match your colour theme and style.
For video bookings, we will request customers to have their bridal garment, formal or pret available to view during the video consultation to ensure we can match the design and colour themes.
We will also ask customers to provide the SKU code of the set or jewellery item that you wish to order.
During your instore or video appointment we will discuss your order by showing the set or jewellery item that you have chosen and provide stone and plating options that matches your outfits. Once you have agreed the order options, we will provide an order sheet in hard copy and also send your order sheet by email which will contain all your order items with design options together with shipping charges, final costs and required delivery date.
You will be required to pay 60% deposit if your appointment is instore on the day of your appointment and payments can be made by credit card or cash.
For customers who make an appointment by video call, you will be required to in full including shipping charges. We can process your payment using our credit card terminal instore on the day of your video call or by bank transfer or paypal invoice request.
All new made-to-order are made from scratch and the average production time is 4-8 weeks for a full bridal set and 2-3 weeks for single or small set pieces. You will be notified by email on your due delivery date for both online and in-store customer orders which will include shipping date depending on your geographical location.
Gem stones and plating can be changed for all made-to-order items that have drop down options available. We can discuss all customisation options during your appointment.