- Can I book a made-to-order appointment if I am based outside the UK?
Yes – you can book an appointment even if you are in other parts of the UK or Overseas. Your appointment will done via Skype, Whatsapp or Facetime video call based on your location and connectivity.
We do advise all customers placing made-to-order that you are 100% sure as once the order is received production will begin immediately and therefore the order cannot be cancelled and there is no exchange or refunds without exception.
Once you have placed your online order you will receive notification by email with your order details. You will also receive delivery timescales. We will keep you updated on the progress of your order via email and through your My Account. Your order will arrive at our store first for inspection. Once our quality checks have satisfactorily completed, we will dispatch your order with Insurance and Tracking.
- What do I need to bring or have available during an appointment?
For customers who have booked an appointment at our store, we will request that you bring your bridal garment, or formal/pret wear so we can match your colour theme and style.
For video bookings, we will request customers to have their bridal garment, formal or pret available to view during the video consultation to ensure we can match the design and colour themes.
We will also ask customers to provide the SKU code of the set or jewellery item that you wish to order.
- What happens during an appointment?
During your instore or video appointment we will discuss your order by showing the set or jewellery item that you have chosen and provide stone and plating options that matches your outfits. Once you have agreed the order options, we will provide an order sheet in hard copy and also send your order sheet by email which will contain all your order items with design options together with shipping charges, final costs and required delivery date.
- How much deposit do I have to pay for bespoke made-to-order?
You will be required to pay 60% deposit if your appointment is instore on the day of your appointment and payments can be made by credit card or cash.
For customers who make an appointment by video call, you will be required to in full including shipping charges. We can process your payment using our credit card terminal instore on the day of your video call or by bank transfer or paypal invoice request.
- How long does a made-to-order jewellery take?
All new made-to-order are made from scratch and the average production time is 4-8 weeks for a full bridal set and 2-3 weeks for single or small set pieces. You will be notified by email on your due delivery date for both online and in-store customer orders which will include shipping date depending on your geographical location.
- Can I change gem stones and plating?
Gem stones and plating can be changed for all made-to-order items that have drop down options available. We can discuss all customisation options during your appointment.
Discuss your bespoke requirements with an expert at SWAVO Bridal today. Swavo appointments are available for local, domestic and international customers. You can make a booking request by using our online booking system below – please note you will receive an email to confirm your booking date and time with one of our team.
One your appointment is confirmed, you will be able to choose your
preferred video call method.
– Whatsapp Video Call
If you have any general queries, please use the contact form to get in
touch at the bottom of this page.
To book your appointment simply choose the date using the calendar below and complete the booking form that will pop up when you click your chosen day.
Swavo online appointments are available for local, domestic and international customers. You can make a booking by using the booking calendar below or you can call us: 01274 350052 or send an email to: email@example.com
The booking calendar has 1 hour allocated slots per appointment so simply choose the times available. When you complete the booking form you will be asked what you wish to order, your required timescales, your delivery destination country and whether you wish to visit our store for your appointment or arrange a video call.
Once you have completed your appointment booking, you will be sent an automated confirmation to the email you provided during your booking. Always check the Junk or Spam folder if you did not see the email in your inbox. Once we have approved your booking you will receive a second email to confirm your appointment.
If you are unable to make an appointment then please notify us by telephone or email in advance so we can make the time slot available for another customer.
Please Note: Our appointments booking is for those customers who wish to place orders and wish to use the time slot to discuss the designs and any customisation. Before you book an appointment or place an order we kindly request that you read our legal terms and conditions relating to all made-to-order jewellery.
Appointment Page Left Col FAQ
Appointment Page Right Col FAQ
- Is there any guarantee and if so for how long?
All our products are made from the finest materials, all handcrafted and come with a one year international guarantee against manufacturing faults from the date of order.
It is the customers responsibility to ensure that the jewellery items are taken care of when wearing and in storage. Items which are lost or damaged through general wear and tear or misuse are not covered by our guarantee.
General wear and tear, misuse and tarnishing and exposure or contact with abrasive chemicals such as perfume, hair spray and jewellery cleaners may damage the jewellery items and therefore void the guarantee.
- How is the jewellery packaged?
All our products are dispatched in our custom Swavo jewellery boxes. They are then wrapped in bubble wrap to protect them during transit from damage.
- Do you offer discounts?
All new made-to-order and in stock jewellery items are priced to sell and therefore are not discounted even if you purchase multiple items. We have a fixed price policy both online and in-store on all products.
We do however offer discounts on certain stock items that are either end of line or is part of a seasonal promotion. Such items will be shown as marked down both online and in-store or a coupon code will be issued where the customer can enter during checkout. We do not offer further reductions on sale items both online and in-store.
- Where are your outlets located?
We currently have one outlet based in the United Kingdom at the following location:
914 Leeds Road, Bradford, West Yorkshire, BD3 8EZ.
You can visit our showroom and view and purchase all our jewellery items. For made-to-order bespoke jewellery you will need to book an appointment.
- I cannot make my appointment, can I cancel or reschedule?
If you are unable to make an appointment due to unforeseen circumstances then please notify us a few days in advance of your booked appointment by telephone: +44(0)1274 350052 or send an email to: firstname.lastname@example.org.
If you wish to reschedule another time simply re-book using our booking calendar.
- Can I cancel my order after an appointment?
Once you have placed any made-to-order jewellery item(s) after your appointment, the production is initiated immediately and therefore we cannot stop production. Therefore orders cannot be cancelled once they are placed and we cannot refund or offer any exchange under any circumstances.
If you have any general queries, fill out the contact form and we will get in touch with you as soon as possible.
You can also contact us via:
Phone: 01274 350052
Whatsapp Message: +447498 046836
Social Media: @swavocollection