Yes – you can book an appointment even if you are in other parts of the UK or Overseas. Your appointment will done via Skype, Whatsapp or Facetime video call based on your location and connectivity.

We do advise all customers placing made-to-order that you are 100% sure as once the order is received production will begin immediately and therefore the order cannot be cancelled and there is no exchange or refunds without exception.

Once you have placed your online order you will receive notification by email with your order details. You will also receive delivery timescales. We will keep you updated on the progress of your order via email and through your My Account. Your order will arrive at our store first for inspection. Once our quality checks have satisfactorily completed, we will dispatch your order with Insurance and Tracking.

For customers who have booked an appointment at our store, we will request that you bring your bridal garment, or formal/pret wear so we can match your colour theme and style.

For video bookings, we will request customers to have their bridal garment, formal or pret available to view during the video consultation to ensure we can match the design and colour themes.

We will also ask customers to provide the SKU code of the set or jewellery item that you wish to order.

You will be required to pay 60% deposit if your appointment is instore on the day of your appointment and payments can be made by credit card or cash.

For customers who make an appointment by video call, you will be required to in full including shipping charges. We can process your payment using our credit card terminal instore on the day of your video call or by bank transfer or paypal invoice request.

All our products are made from the finest materials, all handcrafted and come with a one year international guarantee against manufacturing faults from the date of order.

It is the customers responsibility to ensure that the jewellery items are taken care of when wearing and in storage. Items which are lost or damaged through general wear and tear or misuse are not covered by our guarantee.

General wear and tear, misuse and tarnishing and exposure or contact with abrasive chemicals such as perfume, hair spray and jewellery cleaners may damage the jewellery items and therefore void the guarantee.

All new made-to-order and in stock jewellery items are priced to sell and therefore are not discounted even if you purchase multiple items. We have a fixed price policy both online and in-store on all products.

We do however offer discounts on certain stock items that are either end of line or is part of a seasonal promotion. Such items will be shown as marked down both online and in-store or a coupon code will be issued where the customer can enter during checkout. We do not offer further reductions on sale items both online and in-store.

We currently have one outlet based in the United Kingdom at the following location:

914 Leeds Road, Bradford, West Yorkshire, BD3 8EZ.

You can visit our showroom and view and purchase all our jewellery items. For made-to-order bespoke jewellery you will need to book an appointment.

If you are unable to make an appointment due to unforeseen circumstances then please notify us a few days in advance of your booked appointment by telephone: +44(0)1274 350052 or send an email to: appointments@swavobridal.com.

If you wish to reschedule another time simply re-book using our booking calendar.

Once you have placed any made-to-order jewellery item(s) after your appointment, the production is initiated immediately and therefore we cannot stop production. Therefore orders cannot be cancelled once they are placed and we cannot refund or offer any exchange under any circumstances.