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Customer Services

Delivery & Collection

Get information on Domestic & International Delivery including price indicators

Returns & Refunds

Get information on our refund and returns for bespoke, sale and non-sale

Secure Payment

We adopt security measures to ensure 100% secure payment

Shopping Guide

Follow our simple guide to shop on

International Orders

We can deliver to over 160 countries worldwide

Order Tracking

Use our online delivery tracker to find out when your parcel will arrive

General Sales T&C

Find out about our sales terms & conditions when purchasing products on our website

Social Etiquettes

Adhere to our social etiquettes guide when posting social comments on our platforms


Get answers to common questions related to ordering jewellery products

The Swavo 1 Year Limited Warranty

The Swavo One-Year Limited Warranty is a voluntary manufacturer’s warranty.
It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.